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Customer Care

We are here to help.

How do I place an order?
To order from our on-line store simply choose a category from the Shop Online menu above, and begin shopping.  If you would prefer to order by telephone or have any questions, please call us at 818 848 CUSH or send an email to info@cushcollection.com.

Holiday Ordering!

OUR STOCK IS GETTING LIMITED, so we encourage you to place your orders soon to ensure the best selection.

How do I care for my CUSH products?
Aha!  The all-important WASHING INSTRUCTIONS!  Most of our products are

Machine washable on the delicate cycle, using cold water. 
Tumble dry using VERY low heat or air dry. 
Never, never, never use fabric softener or dryer sheets!

 
We do recommend dry cleaning our faux fur blankets… Cougar, Leopard, Lynx and Chinchilla… in order to maintain the blanket loft.  Spot cleaning these faux furs with water and a tiny amount of soap, followed by a moment with the blow dryer also works very well.  And again… never, never, never use fabric softener!!

Need a very cozy moment?  Place your blanket in the dryer, using very low heat, for just one minute, and then wrap yourself in the soft warmth.  Amazing!

Do you take all credit cards?
Yes, we accept all major credit cards.  You may also pay by check through our PayPal system at checkout.

Where do you ship? 
We ship CUSH products internationally.  You may use our online system to ship throughout the United States and Canada.  Please contact us to arrange shipping to other international destinations. 

Will you RUSH my order?!
Yes, we offer overnight delivery of in-stock items to most areas of the U.S. and Canada, as well as speedy international delivery.  Please contact us to discuss your specific needs.

Do you provide gift wrapping?

Unfortunately, we are not able to provide gift wrapping services at the present time, due to high shipping volume.


Can we sell Cush products for our fundraiser?
We actively seek opportunities to give back to local charities, and have a program in place to support organizations.  Please contact us to learn how your group can earn funds through website referrals or trunk shows.  It’s easy and fun!

Do you pay a commission for sales referrals?

We are continually expanding our customer base through sales referrals, and do pay a direct commission.  If you are interested in earning extra income, please contact us for more information on our sales program.  Join us and join in the fun!

Was your company named Cover Me previously?
We’re glad that you’ve found us!  Yes, we changed our name in 2008 and still offer the same collection of soft, soft, soft blankets and scarves. 

Do you have special services to accommodate corporate giving?

Please visit the Corporate & Studio area to learn more about our extensive services to accommodate our corporate and studio clients.

Will you provide a custom label for me when I purchase products to send to my clients?
Yes, we will use your artwork or we will design a custom label to your specifications.  We can also provide custom gift cards for your order.

How do I join the Cush Club?
Simply enter your email address in our Newsletter Signup area, or sign in as a New Customer during the checkout process.  Please visit the Cush Club area for more details.  Come join in the fun!

Can I include my favorite charity group in your Cush Club Cares program?

We are always interested in supporting worthy charities and look forward to hearing your recommendation.  Please give us a call at 818 848 CUSH, or send an email with the information to info@cushcollection.com 

Can I order by telephone?
We’d love to speak with you and answer any questions.  You can place an order by calling 818 848 CUSH (2874).

Can I order a custom blanket?
Visit our Custom blankets area and design your own unique blanket.  You can pick any two CUSH fabrics to create your own blanket masterpiece.   UNFORTUNATELY, CUSTOM ORDERS CANNOT BE TAKEN BETWEEN NOVEMBER 15TH AND DECEMBER 31ST.

What is your return policy?
CUSH will accept product returns within thirty days of purchase, providing products are in new and unused condition.  It should be noted that we’ve never had a blanket or scarf returned yet, but it’s always a good idea to state our policy!

Do you offer wholesale pricing?
Yes, please contact us for more information on our wholesale pricing program available to qualified retailers.

Is my personal and financial information kept private?
Absolutely.  We value your patronage, and do not share client personal or financial information with any outside parties.  Please see our Privacy Policy for more information.

Do you have employment opportunities?
If you are interested in joining the CUSH team, please contact us for more information.  We often have opportunities available at our Los Angeles area facility, and also welcome individuals seeking to earn income through our referral program.

CUSH Dec 2008 -7

CUSH COLLECTION
10648 Stagg Street
Sun Valley, CA  91352
818.848.CUSH


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